At MemoraCraft, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By using the MemoraCraft website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
Full name
Mobile number
WhatsApp number
Email address
Billing and shipping address
City, State, PIN code
Other information required to process your order
Order Information
We may collect information related to your orders, including:
Products ordered
Quantity
Order amount
Payment method
Order status
Delivery details
Uploaded Photos and Content
For personalized products such as photo frames, photo books, and other customized products, you may upload photographs or other content.
These files are collected only for the purpose of processing and creating your customized order.
We do not sell or publicly distribute your uploaded photographs.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Create personalized products according to your requirements
Contact you regarding your order
Confirm orders through phone, SMS, WhatsApp, or email
Arrange shipping and delivery
Process payments
Provide customer support
Handle returns, cancellations, and refunds
Improve our website, products, and services
Prevent fraudulent or unauthorized transactions
Send promotional or marketing communications where permitted
3. Payment Information
Payments may be processed through third-party payment providers.
MemoraCraft does not normally store your complete debit card, credit card, UPI PIN, CVV, or banking passwords on its own servers.
Payment information is handled by the respective payment service provider according to its own privacy and security policies.
4. WhatsApp and Communication
If you provide your WhatsApp or mobile number, we may use it to:
Confirm your order
Request missing order information
Share order updates
Confirm customized photo requirements
Provide delivery updates
Provide customer support
Where applicable, communications may be sent through third-party communication platforms.
5. Use of Uploaded Photos
Photos uploaded for customized products are used only for fulfilling the requested service.
We may temporarily store uploaded photos while your order is being processed.
We take reasonable measures to prevent unauthorized access, misuse, or disclosure of uploaded content.
Unless required for order processing, legal compliance, dispute resolution, or security purposes, we do not intentionally use your uploaded photos for unrelated purposes.
If you do not want your customized photos to be retained after order completion, you may contact us and request deletion, subject to any legal or operational requirements.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used for:
Website functionality
Remembering preferences
Shopping cart functionality
Analytics
Website performance
Advertising and marketing
Understanding how visitors use our website
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use trusted third-party services for purposes such as:
Payment processing
Website hosting
Shipping and delivery
Analytics
Marketing and advertising
WhatsApp or communication services
Website security
These third parties may process information necessary to provide their respective services. We encourage users to review the privacy policies of relevant third-party service providers.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete your orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with applicable legal and accounting requirements
Uploaded photographs may be deleted after the relevant order has been completed, subject to operational, legal, or dispute-resolution requirements.
10. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to complete your order or provide our services, including:
Payment providers
Shipping and courier partners
Hosting and technology providers
Communication service providers
Website analytics and advertising providers
We may also disclose information when required by applicable law, legal proceedings, government authorities, or to protect our rights, users, or business.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Request information about how your data is being used
To make a privacy-related request, please contact us using the details provided below.
13. Marketing Communications
If you provide your contact information, we may send you promotional offers, product updates, discounts, or other marketing communications where permitted by applicable law.
You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.
14. External Links
Our website may contain links to third-party websites or services.
MemoraCraft is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
We will make reasonable efforts to respond to privacy-related requests within a reasonable period.
17. Consent
By using the MemoraCraft website and submitting your personal information or uploading photographs for a customized order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.